Training of employees is very crucial in any type of organization in order to ensure that the employees are competent in their assigned tasks and thus the needs of the customers are satisfied.
Today’s market is very competent and companies in the same industry have to apply competitive strategies that will make each company win the largest market share. Customers become loyal to the companies they do business with only when they are satisfied with the quality of goods and services as well as the prices offered for the products (Adegoke, 2011). As a matter of fact, it has come to the realization of the management of Southwest Airlines that it has to arrange for successful training in which task, organizational, and personal analysis will be done. This will result to more competent employees, efficiency in production, high quality products and overall, customer satisfaction. The training program at Southwest airlines will be done on the employees.