Grigoroudis and Siskos expound that all organizations should believe in the importance of the workforce in enhancing its overall positive performance (pp. 234). In other words people are the core factor around which all businesses are founded.
It is along this notion that the overall wellbeing of the customer will be addressed by the organization. In addition, the employees should be allowed to participate meaningfully in all the proceedings of the organization without discrimination along the lines of occupational position or their job description (Hill and Rachel, pp.46).